Privacy Policy

At Ceylon Cane Crafts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or place an order with us.

1. Information We Collect

We collect the following categories of personal information:

• Identity data: Name, title.
• Contact data: Email address, phone number, shipping and billing address.
• Transaction data: Details of orders placed, products purchased, and payment records.
• Payment data: We do not store card numbers. Payments are processed by secure third-party payment processors.
• Usage data: Information about how you use our website, including pages visited and actions taken.
• Cookie data: Cookies and similar tracking technologies used to improve your browsing experience.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil your orders, including delivery and after-sales service.
• To communicate order confirmations, shipping updates, and support responses.
• To manage your account and provide access to order history.
• To send promotional and marketing emails, only if you have opted in to receive them.
• To improve our website, products, and customer experience.
• To comply with any applicable legal obligations.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners only in the following circumstances:

• Service providers: Payment processors, shipping carriers, and IT service providers who assist us in operating our business, bound by confidentiality obligations.
• Legal requirements: If required to disclose your information by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• With your consent: For any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmitted between your browser and our servers. While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the following rights in relation to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Withdrawal of consent: Withdraw your consent for marketing communications at any time.
• Complaint: Lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at sales@ceyloncanecrafts.lk.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order and transaction records are typically retained for a minimum of seven years in compliance with applicable law.

7. Cookies

Our website uses cookies and similar technologies to enhance your user experience, analyse traffic, and improve our services. You may control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.

9. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised “Last updated” date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: